Smile is Australia's First Dental Plan and offers members savings of up to 40% off their dental fees with a guaranteed minimum saving of 15% off all dental treatment performed by an approved dentist.
People simply join Smile, visit an approved dentist, present their Smile Card to reception and receive up to 40% off their dental fees immediately.
Members save up to 40% off their dental fees which means they are saving hundreds and even thousands of dollars on the treatment they receive.
Members of Smile can receive any treatment immediately as there are no waiting periods.
Speak with the Smile team to learn more about Smile and how to become a member. Mon-Fri, 9am to 5pm.
Please choose a category below for more questions and answers.
Yes. Here’s what you do.
For your next appointment, you can use your Smile Card.
The Smile Receipt which is also a Smile Temporary Card remains valid for 14 days from the joining date. Simply refer to your Smile Receipt to ascertain the date in which it remains valid.
Smile is a dental plan that entitles members to great dental care and reduced dental fees.
A dental plan is an intelligent, affordable, and easy-to-use plan that entitles members to great dental care and reduced dental fees when visiting participating dentists throughout Australia. It can be used as an alternative or an addition to insurance to reduce or eliminate out of pocket expenses and overcome restrictions imposed by insurance such as waiting periods, benefit limits and treatment exclusions.
Dental plans have existed for decades overseas with over 100 million members in the United States alone.
Smile is relatively new to Australia.
Smile is an online organisation so it has done away with many of the operating expenses of traditional companies. This allows us to keep the plan fee affordable.
Anyone who is after great dental care and would enjoy receiving reduced dental fees.
Yes. You will save more than the plan fee for even the simplest treatment such as a check-ups, x-rays, cleans and fillings. Members typically report saving more than the plan fee at their first appointment.
Smile makes money from plan fees. Smile does not receive any monetary incentive, commission or other kind of financial gain from the dental treatment you receive.
Once you join Smile, you can attend a participating dentist to receive any treatment immediately. If you haven't received your Smile Card yet, present your Smile Receipt which is also a Smile Temporary Card that is valid for 14 days.
It generally takes 2 weeks for your Smile Card/s to reach you depending on where you reside.
You will receive your Smile Card/s at the postal address you included in your application.
Yes. Just like your adult teeth, Smile will always come through for you, so like a mobile plan or insurance plan, Smile will continue to keep you grinning indefinitely with a simple, low annual fee.
A ‘Couple’ plan is two individuals including two same sex individuals in a relationship living at the same residential address.
A ‘Family’ plan is two individuals including two same sex individuals in a relationship inclusive of dependents up to the age of 24 living at the same residential address. Dependents with any disabilities of any age living at the same residential address may be included in a ‘Family’ plan.
A ‘Single Parent’ plan is an individual with dependents up to the age of 24 living at the same residential address. Dependents with any disabilities of any age living at the same residential address may be included on a ‘Single Parent’ plan.
Yes. Everyone in Australia is eligible to join. This includes tourists, international students, foreigners working in Australia, residents who are not citizens, senior citizens other adults and children. If you are currently residing overseas and planning to travel to Australia for whatever purpose then you are also eligible to join.
If your relationship status has changed or if you wish to include your spouse and/or dependant/s on your Smile Plan simply download and complete the Plan Upgrade Form. If you send this form we will quickly issue you with your new card/s. We will issue you with a new Smile Plan which will be invoiced at your current Lifetime Loyalty Discount rate minus a pro-rata refund of your current billing cycle. If you have any questions please email us [email protected] and we will be happy to help you maintain that smile.
If your relationship status has changed or if one of your dependants becomes independent you may wish for your Smile Plan to reflect these changes. Simply download and complete the Change of Circumstances Form.
If you post this form back with your Smile Card we will issue you with your new card/s within 7 work days. The form along with the card/s should be posted via registered mail to:
Smile Member Services
PO Box 7090,
East Brisbane QLD 4169
We will issue you with a new Smile Plan which will be invoiced at your current Lifetime Loyalty Discount rate minus a pro-rata refund of your current billing cycle. If you have any questions please email us at [email protected] and we will be happy to help you maintain that smile.
Yes. The Smile dental fees are current. The Smile dental fees are updated once a year.
Yes. You will be treated the same as a full fee paying patient.
We have listed the Smile dental fees for the most common dental services. Any dental services not listed within the Smile Fee Schedule will be reduced by 15% off the usual dental fee at the participating practice you visit.
All members have access to the Smile Fee Schedule in the Member Area so you’ll know exactly what to expect on every visit to a participating practice.
Yes. Simply visit a participating dentist to obtain a quote. The Smile team are not qualified to issue quotes for treatment, however, if you do have a quote please call our Smile client service team on 1300 238 648.
Members save hundreds and even thousands of dollars on cosmetic dentistry.
Smile is focused on providing quality dental services to its members at reduced dental fees. It is not our goal to provide the cheapest as we believe this could potentially be detrimental to your health and not worth risking. If you have found cheaper dental fees, it may be possible that this dentist is cutting corners that could harm you and cost you more money in the long term.
Below are just some of the reasons they may be cheap.
Smile dental fees are the lowest that should be charged to ensure members a high level of patient care and affordability.
If you need a lot of treatment, it may be better to spread out your treatment over time to make it financially easier for you. With regards to paying in installments, you will need to speak with the dental practice directly but it is unlikely.
The plan fee must be paid in full and upfront in order to join.
To keep plan fees affordable for members, Smile accepts only Visa and MasterCard.
To keep plan fees affordable for members, Smile accepts only Visa and MasterCard.
Yes. If you are a member who would like to receive great dental care and reduced dental fees, visit a participating dentist.
Yes. All participating dentists are fully qualified and registered to practice dentistry in their relevant state or territory.
Yes. We have begun to add some specialists such as orthodontists. We intend to add more specialists in the near future.
To ascertain whether there is a specialist that could assist you, click on Find Dentists.
Participating dentists benefit by receiving new patients and rewarding patient loyalty.
Yes. We are always adding new locations.
Yes. Smile covers sedation dentistry. Keep in mind, not every dentist performs sedation dentistry. Simply confirm with participating dentists whether they perform the treatment you require.
Smile covers any dental treatment performed by participating dentists.
Yes. Participating dentists use good quality dental materials best suited to treat your dental issue.
Smile covers local anaesthetic. A general anaesthetic requires a medical specialist so this is not covered.
Yes. All dental is covered. Simply contact a participating dentist to confirm they perform the treatment you require.
Yes. Smile covers root canal treatment. Keep in mind, not every dentist performs root canal treatment. Simply confirm with participating dentists whether they perform the treatment you require.
Yes. Smile covers wisdom teeth extractions. Keep in mind, not every dentist performs wisdom teeth extractions. Simply confirm with participating dentists whether they perform the treatment you require.
Yes. Smile covers dental implants. Keep in mind, not every dentist performs dental implants. Simply confirm with participating dentists whether they perform the treatment you require.
Yes. Smile covers braces. Keep in mind, that not every dentist performs orthodontic treatment. Simply confirm with participating dentists whether they perform the treatment you require.
Yes. Smile covers invisalign. Keep in mind, not every dentist performs invisalign. Simply confirm with participating dentists whether they perform the treatment you require.
Yes, Smile plans continue automatically, much like your mobile plan or insurance plan.
Simply make sure your payment details are always up to date for your Smile Plan to continue.
Yes. You are able to cancel the automatic renewal at any time before the due date. This will mean you will no longer be invoiced by Smile and no longer receive reduced fees for dental services.
Simply contact Smile by phone on 1300 238 648 from Monday to Friday, 9-5 AEST. There is no cost to cancel the automatic renewal before the due date.
There are several reasons you may not have received a response.
Yes. Replacement Smile Card/s will incur a charge of $24.95.
You will receive your replacement Smile Card/s in roughly 5 - 10 work days.
Simply click on Member Area then click on ‘I don't know my password’ below the login button within the Member Area. Afterwards, enter your email address where requested and click on submit. The email address you enter must be the email address previously supplied to Smile. A Password Reset Request email will be sent to this email address with instructions.
After undergoing extensive bridge work I found it was comfortable and pain free. We couldn't be happier with Smile, we are pleased with the service provided!Sandra, Burleigh Heads, qld
I'm very happy with the care & service from Smile. The price of dental work was a very pleasant surprise. I was also able to use my insurance for further rebates. I'm so happy to have found Smile!Julie Hansen, Oxley, qld
This is a great, inexpensive plan that allows immediate cover!Carmel Gregurke, Murray Bridge, sa
I find I am better off with Smile, than I would have been with just health insurance. Now with both I save twice!Teresa, PALMWOODS, qld
You deserve a plaque for your excellent service. My dentist is A+ at Chelsea Heights where all staff show a high level of skill and commitment to their patients.Wanda, Chelsea Heights, vic
As a backpacker I was surprised I could join Smile.com.au. I attended a fantastic approved dentist. I got the work done and it has saved me so much money.Frances Doran, Victoria, vic
I am very impressed with Smile. I have visited an approved dentist twice now and found them professional and friendly. They offer great service and affordable prices.Sharon , Menai, nsw
I couldn’t afford to go to the dentist but joining Smile.com.au made it possible for me to go to the dentist and get much needed work done for a price I could afford.Jan, Greenwood, wa
Joining Smile.com.au was the best thing I did. I needed an urgent root canal and saved over $400. Thanks Smile!Racheal, Murrumba Downs, qld
I thought it must be to good to be true, when my friends recommended Smile.com.au. I didn’t think it could be as good as it sounded –but it was!Natalie, Erskenville, nsw
I was surprised how easy it was to join Smile.com.au. I made an appointment and started benefiting straight away. Smile has saved me $700.Georgie, Melbourne, vic