Frequently Asked Questions

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smile.com.au is a new era of dental cover from just $79 a year. Members get reduced and capped dental fees on all treatment, on the spot, on each visit to any of our 3,000 smile.com.au dentists across Australia. smile.com.au is for dental exclusively, so you don’t have to pay for unnecessary services such as optical, physio, chiro etc.

There are no waiting periods, no treatment exclusions, no benefit limits, no pre-existing condition exclusions, no claiming, no annual cover fee increase, and no confusion. Our dental cover gives you all the features you need and none of the restrictions you don’t. So, it’s no surprise that we’re the fastest growing dental cover in Australia.

smile.com.au is re-inventing dental cover. It’s easy:

1. Join: From $79 a year, join online in just 2 minutes.

2. Find your smile.com.au dentist: Use our search tool to find your local smile.com.au dentist. Call them to make an appointment.

3. Show your smile.com.au card at your appointment and get reduced and capped dental fees with no limits or restrictions.

4. Keep smiling: Your cover fee is the lowest in Australia, you’re saving on dental fees, plus maintaining good health & a great smile for life!

In a word, everyone! Our members are people who want peace of mind that:

- every dental treatment is covered

- their dentist has been quality checked

- they save money every time they visit a smile.com.au dentist

- they only pay for the dental treatment they need

- in a case where they have traditional cover, it can be topped up if they have benefit limits, waiting periods, claiming and treatment exclusions

- they get dental cover that’s simple and affordable

We love to keep our members smiling. Join us on social media to stay in the loop with the exciting things happening at smile.com.au

Dental cover is protection for all of your dental needs. In the past, you could only get dental coverage through health insurance (traditional cover). Now smile.com.au is creating a new era.

smile.com.au dental cover is designed to give you access to the best dental care through a combination of a low annual cover fee, a national network of smile.com.au dentists, reduced and capped dental fees, and no limits and restrictions.

Health insurance members pay a premium for coverage up to a benefit limit for visits to allied health professionals (e.g. dental, optometry, physio etc). A claim for a rebate is made at each visit. There may be out-of-pocket expenses for each visit and restrictions, such as waiting periods and treatment exclusions.

smile.com.au is not health insurance. For a low annual cover fee, members get reduced and capped dental fees every time they visit a smile.com.au dentist. Plus, there’s no waiting periods, no treatment exclusions, no benefit limits, no pre-existing condition exclusions, no claiming, and no confusion.

smile.com.au has absolutely no treatment exclusions, so you will benefit on every treatment, every time you visit a smile.com.au dentist! If our smile.com.au dentists perform the treatment, you will save with smile.com.au! This includes minor, major and cosmetic dentistry, as well as orthodontics and treatment for pre-existing conditions.

General anaesthetic requires a medical specialist rather than a dentist so can’t be covered by smile.com.au. Depending on your situation, general anaesthetic may be covered by Medicare or your hospital insurance.

Yes! EVERY treatment that is performed by a smile.com.au dentist is covered, every visit. It’s important to note that not all dentists specialise in orthodontics so it’s important to check with your smile.com.au dentist first.

You can join smile.com.au as a family, couple, sole parent and single.

‘Family’ cover is for two people in a relationship with dependents up to the age of 24 who are living together.

‘Couple’ cover is for two people in a relationship who are living together.

‘Sole Parent Family’ cover is for a person with dependents up to the age of 24 who are living together.

‘Single’ cover is for one person.

Cover with smile.com.au is from just $79 a year.

Family covers are $119 per year

Couple covers are $99 per year

Sole parent covers are $99 per year

Single covers are $79 per year

Simply join smile.com.au online in just 2 minutes. Click the red ‘join’ button below.

Once you join smile.com.au:

  • You’ll receive a welcome email and prompts to set up a member login
  • You can then access your digital card immediately and each time you visit a smile.com.au dentist to get reduced & capped treatment fees at smile.com.au dentists
  • If you've paid for a physical card, it will be posted to you within 3 weeks after you join
  • You can manage your dental cover at any time via the smile.com.au app or login at www.smile.com.au

Yes! There is no requirement for you to be an Australian citizen. Anyone can join smile.com.au and receive the fantastic member benefits, including reduced and capped dental fees, no waiting periods, no treatment exclusions and no benefit limits!

Show your digital card at each visit to a smile.com.au dentist to get reduced & capped dental fees on the spot. Access your card via:

1. The smile.com.au app. Download here OR

2. Login at www.smile.com.au. The login button is top right.

Simply reach us via live chat or email us at [email protected] and we’ll let you know your login email address.

Simply use the . An email will be sent so you can reset your password.

Yes! If your family are included in your cover, you can invite them to access your cover from within the smile.com.au app. Find the 3 dot menu in the footer, click ‘My Cover’ and follow the simple prompts.

Family members will receive an email with a customised link to click to download the app and access your cover.

You can do this in the smile.com.au app. Find the 3 dot menu in the footer, then click ‘Update Profile’.

Or login at www.smile.com.au and go to Cover Details.

If you’d like to change your email address, please reach out to our team. Contact us via live chat or email [email protected].

To ensure you're always covered, your smile.com.au dental cover renews automatically each year at the end of each billing cycle, unless we hear from you.

If you have joined smile.com.au on a two-year cover, your cover will revert to a one-year billing cycle after the initial two year period.

You can find your next renewal date on your digital card located in your smile.com.au app or login at www.smile.com.au and go to Cover Details.

No. Your benefits will remain the same as long as you’re with smile.com.au. That’s dental cover from $79 a year, reduced and capped dental fees on the spot at smile.com.au dentist, saving at least 15% to 40% off all dental fees, no exclusions, no limits, no annual cover fee increase, no claiming, no confusion, no paying for unnecessary services such as optical, physio, chiro etc.

You can cancel your dental cover at any time as long as it’s more than 5 days before your next renewal date. You can cancel your dental cover by logging in at www.smile.com.au and go to Cover Details.

smile.com.au will refund your dental cover in the following circumstances:

- you’ve moved to a location that is more than 30km away from a smile.com.au dentist

- you’ve joined a health fund partner and you have dental coverage as part of your cover.

You may incur a $24.95 Administration Fee to process your refund. If you’d like to apply for a refund, reach us via live chat or email [email protected].

We’d love to hear from you! Contact us via live chat found at the bottom right-hand side of your screen or email us at [email protected]

With nearly 3,000 smile.com.au dentists there’s sure to be one near you.

Find your local smile.com.au dentist by clicking on our search tool.

Simply call your selected smile.com.au dentist to make an appointment. Remember to show your smile.com.au card on arrival at your appointment to get reduced and capped dental fees.

Yes! As soon as you join smile.com.au you'll receive access to your digital card via the smile.com.au app or login at www.smile.com.au.

Simply find a smile.com.au dentist near you by clicking here and call them to make an appointment.

smile.com.au is constantly adding new smile.com.au dentists. If you’d like us to add a smile.com.au dentist nearer to you, simply let us know your location. Reach out to us via live chat or email us at [email protected]

With smile.com.au dental cover, you will get reduced and capped dental fees for every treatment, each time you visit a smile.com.au dentist. The exact cost of your treatment will simply depend on the type of treatment you require and your particular smile.

If you have a treatment plan or quote, simply email it to [email protected] and we would be happy to provide you with a more tailored example of how you will benefit with smile.com.au!

See how much you will benefit on some common treatments here.

smile.com.au reduced and capped dental fees are applied through an automated process using practice software, meaning that sometimes, treatment invoices do not show a breakdown of exact savings.

To find out how much you saved at your appointment, it’s as easy as doing one of the following:

1. Enquire at the smile.com.au dentist as you pay for your treatment

2. Scan or upload your dental invoice via the smile.com.au app.

3. Login at www.smile.com.au and upload in My Dental Invoices. We’ll let you know how much you saved within 5 business days.

When you show your smile.com.au card, your dental fees are reduced and capped on the spot! smile.com.au dentists have the reduced and capped dental fees loaded into their practice software. So when you show your smile.com.au card, those reduced and capped dental fees are applied instantly. This means no complicated claiming or rebate processes!

smile.com.au dentists share our mission of making dental cover and dental treatment more affordable so everyone can reduce the risk of chronic diseases related to poor oral health and achieve a great smile for life.

In turn, smile.com.au directs over 1 million members to visit our smile.com.au dentists. This saves our smile.com.au dentists time and money spent on marketing and advertising, so they can focus on what they do best – making you smile!

Absolutely! You can certainly use payment plans with smile.com.au dental cover to reduce your upfront dental costs. Many smile.com.au dentists offer payment plans which allow you to pay in instalments over a period of time, rather than paying for your dental work in an upfront lump sum.

Payment plans do not reduce the actual cost of your dental treatment; they simply allow you to spread the cost over a period of time by breaking it into smaller, more manageable payments. However, with smile.com.au, you will reduce the actual price of your treatment when you attend a smile.com.au dentist. This will reduce the size of your plan's instalments as well as its total length, which is fantastic news!

To check if your smile.com.au dentist offers payment plans and that you are eligible for one, simply contact them directly, and they would be more than happy to assist!

You can absolutely use smile.com.au together with traditional cover! Simply show your smile.com.au card at your appointment and your dental fees will be reduced and capped on the spot. You can then swipe your traditional cover card through HICAPS to claim your rebate, meaning you benefit twice!

This can minimise your out-of-pocket expenses and enable you to receive more treatment within any benefit limits you may have with your traditional cover. Rest assured you will also be covered by smile.com.au where your traditional cover does not cover you, such as where you have waiting periods, treatment exclusions or benefit limits.

You may still be able to benefit with smile.com.au when you visit a smile.com.au dentist that is also a preferred provider with your traditional cover. All you have to do is show both your smile.com.au card and traditional cover card and the lower of the two will be applied. Most of the time, this will be smile.com.au, which is great to hear!

There are no fee regulations for dental services in Australia, so dentists set their fees independently. One of the best things about smile.com.au is that smile.com.au dentists support our mission of making dental cover and dental care more affordable for everyone in Australia. Our members get reduced and capped dental fees on every treatment, every single time they visit a smile.com.au dentist!

Dental work involves many expensive overhead costs. Dentists must work in a dental practice, which means they need to manage the high cost of commercial rent and support staff. Specialised dental equipment is very expensive, and requires maintenance and sterilisation.

Qualifying as a dentist is a long and expensive process, and dentists are required to pay for ongoing professional development. Dentists must cover all of these costs, which result in the high dental fees.

Taking care of your oral health and smile is essential to your overall health and well-being, which is why smile.com.au is on a mission to help the people of Australia reduce the risk of chronic diseases related to poor oral health and achieve a great smile for life by making dental cover more affordable.

Dental fees are influenced by many factors that vary from dentist to dentist. Dental fees are usually more expensive in rural areas and more experienced dentists' fees may be higher. Different materials can impact dental fees, as well as the dentist's technique. Some dentists may invest in special equipment, which results in higher overhead costs and higher dental fees.

To ensure our members receive value at every smile.com.au dentist, there is a maximum smile.com.au fee for around 60 of the most common dental treatments, members get reduced and capped dental fees, plus members also save at least 15% to 40% on the smile.com.au dentists' regular dental fees which is great news!

Members of smile.com.au get reduced and capped dental fees on all treatment when visiting a smile.com.au dentist. You’re also guaranteed to save at least 15% to 40% on all dental fees. To ensure our members are always saving with smile.com.au, there are maximum smile.com.au fees for roughly 60 of the most common treatment items at smile.com.au dentists.

Moreover, members can always scan their treatment invoice from within the smile.com.au app to receive a detailed breakdown of how they benefitted with smile.com.au, so you can feel confident that you’ve benefitted!

Although some medical work is supported by Medicare, Medicare provides little support for dental fees. Medicare uses means-testing to determine eligibility and only subsidises dental fees if they are considered essential for a patient's wellbeing.

Bulk billed dental is only available at certain dentists to those holding a Medicare Card and you may need to be issued a dental treatment voucher by the relevant government authority. To check your eligibility for dental bulk billing, you will need to contact Medicare. Dentists cannot advise you of your eligibility and may not actually offer bulk-billing.

Absolutely! The Child Dental Benefits Schedule (CDBS) is a means-tested initiative, in which children aged 2 -17 years can receive up to $1,000 of free dental treatment over the course of two years. The benefits cover services such as general examinations, cleaning, x-rays, fissure sealing, fillings, root canals, and extractions.

If your smile.com.au dentist accepts this voucher, you can absolutely use smile.com.au together with the voucher to further reduce your child's dental fees and help your child get more treatment. To check if your smile.com.au dentist accepts this voucher, simply contact them directly and they would be more than happy to assist.

While major dental work may be cheaper in some countries, these cheaper dental fees also tend to come with lower quality materials and questionable infection control. It is always important to remember that Australia has a very high standard of dental care. All dentists in Australia undergo a comprehensive education and must be nationally registered, and on top of this, all smile.com.au dentists undergo a stringent quality-approval process.

If you are considering going overseas for major dental solely because it's cheaper, first consider joining smile.com.au to reduce and cap the cost of your treatment with quality dentists in Australia. In addition, many smile.com.au dentists may be able to offer you a payment plan, allowing you to pay off your already-reduced fees over time.

Dental fees in Australia are more expensive due to the cost of modern equipment, proper sterilisation, well-trained dentists, and top-quality materials. Your health and smile are a lifelong investment and you should always be able to receive the best care available. smile.com.au dental cover can absolutely help you to do this!

Yes! You can have smile.com.au dental cover plus traditional cover. You will enjoy reduced and capped dental fees even if you have waiting periods and treatment exclusions. You can also get more treatment within your benefit limits.

Simply:

1. Join online in just 2 minutes from $79 a year.

2. Find your local smile.com.au dentist to make an appointment.

3. Present your smile.com.au card at your appointment to receive reduced and capped dental fees.

4. Present your traditional cover card to swipe through HICAPS to receive your traditional cover rebate.

5. Celebrate because now you’ve benefitted twice!

Australian Unity, Peoplecare, GMHBA, myOwn, Frank, AIA Health Insurance, Healthcare Insurance and health.com.au have partnered with smile.com.au

If you have extras cover with any of these health funds, you're automatically a member of smile.com.au! There's no need to join. Simply show your health fund card at smile.com.au dentists to get reduced and capped dental fees on the spot.

If you have extras cover that includes dental with one of our health fund partners then we have great news – you automatically have free smile.com.au cover too. By visiting a smile.com.au dentist you will reduce or eliminate your out-of-pocket expense.

Simply show your health fund card when you attend a smile.com.au dentist and you will get reduced and capped dental fees on the spot. You may also receive no gap for some treatments (talk to your health fund to find out more).

Note: You do NOT need to have a smile.com.au card – smile.com.au dentists already know about our health fund partners.

Simply find your nearest smile.com.au dentist and call to make an appointment. Remember to show your health fund card when you visit a smile.com.au dentist to get reduced and capped dental fees.

smile.com.au reduced and capped dental fees are loaded into the smile.com.au dentist’s systems, so there’s no change to the claim process. You can either claim on the spot using HICAPS or send a manual claim form to your health fund after your visit.

A dentist who is partnered with smile.com.au is called a smile.com.au dentist. Your health and smile deserves to be put first. That’s why we only partner with quality dentists.

smile.com.au dentists are rigorously screened prior to being approved and must continuously meet our stringent quality assurance standards to remain a smile.com.au dentist.

smile.com.au dentists are your local dentists who put your health and smile first!

Easily access your favourite dentist’s details to call to book in future.

Save your smile.com.au dentist as your favourite via the smile.com.au app. Or log in at www.smile.com.au and go to My Dentist.

Dentists are lining up to be part of smile.com.au so they can spend less time finding patients and more time doing what they love: being dentists. Our smile.com.au dentists reduce and cap their dental fees for our members because we direct our members to their practices and provide marketing and other business support to them. It’s a partnership where everyone wins!

If you’re a dentist and you’d like to receive and treat our members, simply click Request Information form and we'll get in touch with you.

We’d be delighted to hear from you!

- Simply login to your Partner Portal via www.smile.com.au for 24/7 assistance (to add new dentists, update fees, access training guides, for resources and more)

- Reach out via live chat found in the bottom right side of your screen, or

- Call the Partner Team Monday - Friday from 9am - 5pm AEST on 1300 238 648 option 3

Start your cover now...

We’ve created a new era of dental cover so everyone can afford good health & great smiles for life. It’s easy: join online from $79 a year & visit any smile.com.au dentist