Frequently Asked Questions

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smile.com.au is creating a new era of dental cover. Members who join for under $100 per year, receive a reduction of 15% to 40% on all of their dental fees at any of our quality approved dentists across Australia. Every treatment is covered, every time you visit a smile.com.au dentist.

smile.com.au dental cover is simple. Because we’re not health insurance, there’s no limits, no exclusions, no waiting, no claiming, no confusion.

Our dental cover gives you all the features you need and none of the restrictions you don’t. So, it’s no surprise to us that we’re the fastest growing dental cover in Australia.

smile.com.au is re-inventing dental cover so everyone can have a beautiful, healthy smile for life. It’s easy:

1. Join: For under $100 per year, get a single, couple, sole parent family or family cover online or via the phone in just 2 minutes.

2. Find your smile.com.au dentist: Use our search tool to find your local smile.com.au approved dentist. Call them to make an appointment.

3. Show your smile.com.au card at your appointment and save on your dental fees with no limits or restrictions.

4. Keep smiling: Celebrate because you saved money plus you have a healthy smile!

In a word, everyone! Our members are people who want to:

- have peace of mind that every dental treatment is covered

- rest assured that their dentist has been quality checked

- save money every time they visit the dentist

- only pay for the dental treatment they need

- top up their health insurance if they have benefit limits, waiting periods, claiming and treatment exclusions

- get dental cover that’s simple and affordable

We love to keep our members smiling. Join us on social media to stay in the loop with the exciting things happening at smile.com.au

Dental cover is protection for all of your dental needs. In the past, you could only get dental coverage through health insurance. Now smile.com.au is creating a new era.

smile.com.au dental cover is designed to give you access to the best dental care through a combination of a low Annual Member Fee, a network of quality approved dentists, reduced dental fees and no limits or restrictions.

With extras insurance, health fund members pay a premium that includes coverage up to a benefit limit for visits to allied health specialists (e.g. dental, optometry, physio, chiro). A claim for a rebate needs to be made at each visit. There may be some out-of-pocket expense for each visit and some restrictions, such as waiting periods and treatment exclusions.

smile.com.au is not health insurance. For a low Annual Member Fee, members receive reduced dental fees every time they visit one of smile.com.au’s quality approved dentists. Plus, there’s no limits, no exclusions, no waiting, no claiming, no confusion.

EVERY dental treatment that is performed by one of our quality approved dentists is covered, every time. That means you save a guaranteed minimum of 15% and up to 40% on every treatment, every visit.

General anaesthetic requires a medical specialist rather than a dentist so can’t be covered by smile.com.au. Depending on your situation, general anaesthetic may be covered by Medicare or your hospital insurance.

Yes! EVERY treatment that is performed by one of our quality approved dentists is covered, every time. It’s important to note that not all dentists specialise in orthodontics so it’s important to check with your smile.com.au dentist first.

You can join smile.com.au as an individual, couple, sole parent family or family.

‘Individual’ cover is for one person.

‘Couple’ cover is for two people in a relationship who are living together.

‘Sole Parent Family’ cover is for a person with dependents up to the age of 24 who are living together.

‘Family’ cover is for two people in a relationship with dependents up to the age of 24 who are living together.

Membership with smile.com.au is under $100 per year.

Individual memberships are $79 per year

Couple memberships are $89 per year

Sole parent memberships are $89 per year

Family memberships are $99 per year

Joining smile.com.au only takes 2 minutes. Simply join online here or call us on 1300 238 648 from Monday to Friday, 9am – 5pm AEST.

Once you join smile.com.au, we’ll email you a welcome email.

You will be asked to create a member login when you join smile.com.au. You can view all of the details of your dental cover when you login to your smile.com.au Member Dashboard.

Your digital member card is located in your Member Dashboard, which you can use immediately and each time you visit the dentist. A member card will also be posted to your mailing address and you should receive the card within 3 weeks after you join smile.com.au. You can use either your digital card or your physical card when you visit the dentist.

Yes, anyone can join smile.com.au.

Simply email us at [email protected] or call us on 1300 238 648 from Monday to Friday, 9am – 5pm AEST and we’ll send you a new smile.com.au member card.

You can use your digital card located in your Member Dashboard. Or, simply call us on 1300 238 648 from Monday to Friday, 9am – 5pm AEST. We’ll verify your account details with the dental practice team so you can get the smile.com.au reduced fees on the spot.

Simply email us at [email protected] or call us on 1300 238 648 from Monday to Friday, 9am – 5pm AEST and we’ll let you know your login details.

Simply use the . A message will be sent to your email address so you can reset your password.

Yes! Simply login to your smile.com.au Member Dashboard and go to Account Details.

Simply login to your smile.com.au Member Dashboard and go to Account Details.

To make sure you're always covered, your smile.com.au dental cover will automatically renew each year at the end of each billing cycle, unless we hear from you.

If you have joined smile.com.au on a two-year cover, your membership will revert to a one-year billing cycle after the initial two year period.

You can find your next renewal date in the Account Details section of your smile.com.au Member Dashboard. We’ll also send you email reminders 14 days prior to your renewal date.

No. Your benefits will remain the same as long as you’re with smile.com.au. That’s dental cover for under $100 per year, guaranteed minimum 15% and up to 40% off all dental fees and no limits, no waiting, no exclusions, no claiming and no confusion.

You can cancel your dental cover at any time as long as it’s more than 5 days before your next renewal date. You can cancel your dental cover in the Account Details section of your Member Dashboard.

smile.com.au will refund your dental cover in the following circumstances:

- you have moved to a location that is more than 30km away from a smile.com.au approved practice

- you have joined one of our health fund partners and you have dental coverage as part of your membership.

You may be charged a $24.95 Administration Fee to process your refund. If you’d like to apply for a refund, call us on 1300 238 648 from Monday to Friday, 9am – 5pm AEST.

We’d love to hear from you!

Contact us via Live Chat found at the bottom right-hand side of your screen.

Email us at [email protected]

Call us on 1300 238 648 from Monday to Friday, 9am – 5pm AEST.

With nearly 2,000 smile.com.au approved dentists there’s sure to be one near you.

Find your local smile.com.au approved dentist using our search tool.

Simply call your selected smile.com.au approved dentist to make an appointment.

Don’t forget to show your smile.com.au member card at your appointment to save 15% - 40% on all of your dental fees.

Yes, as soon as you join smile.com.au, you can access your digital smile.com.au card in your Member Dashboard and use it straight away at any of our smile.com.au approved dentists.

Simply find a smile.com.au approved dentist near you and call them to make an appointment.

smile.com.au is on a mission to make sure that everyone can access quality dental care. We’re constantly searching for new quality dentists to be our partners.

If you’d like us to add a quality dentist nearer to you, simply get in touch and let us know your location.

The cost of your treatment will depend on the type of treatment you need and your individual smile.

With smile.com.au dental cover, you are guaranteed to save 15% to 40% off the regular practice fee, for every treatment, every time you visit a smile.com.au approved dentist.

See how much you can save on some common treatments here.

To find out how much you saved, you can:

1. enquire at the practice as you are paying for your treatment

2. login to your Member Dashboard and upload a copy of your invoice in My Dental Bills. We’ll let you know how much you saved within 5 business days. Make sure your invoice shows the practice name and lists the dental fee items included in your treatment.

3. email a copy of your dental fee invoice to [email protected] and we’ll let you now how much you saved within 5 business days. Make sure your invoice shows the practice name and lists the dental fee items included in your treatment.

Yes! You can have smile.com.au dental cover plus health insurance to:

- save on dental treatments that aren’t covered by your health insurance

- continue to receive reduced dental fees, even if you have reached your health insurance benefit limits

- start saving straight away on dental care, even if you have waiting periods with your health insurance

Simply:

1. Join online in just 2 minutes for under $100 per year.

2. Find your local smile.com.au approved dentist to make an appointment.

3. Present your smile.com.au card at your appointment to receive reduced dental fees.

4. Present your health fund card to swipe through HICAPS to receive your health fund rebates.

5. Celebrate because now you have a healthy smile!

smile.com.au has partnered with these amazing health funds:

Defence Health, Australian Unity, Peoplecare, GMHBA, Budget Direct, Frank Insurance and health.com.au

If you have extras cover that includes dental with one of our health fund partners then we have great news – you automatically have free smile.com.au membership.

By visiting a smile.com.au approved dentist you will reduce or eliminate your out of pocket expense.

Simply show your health fund card when you attend a smile.com.au approved dentist and save 15% to 40% off your dental fees. You may also receive no gap for some treatments (talk to your health fund to find out more).

Note: you do NOT need to have a separate smile.com.au member card – our practices already know about our amazing health fund partners.

Simply find your nearest smile.com.au approved dentist and call to make an appointment.

Don’t forget to show your health fund member card when you visit the dentist so you can save 15% - 40% off your dental fees.

Since our reduced fees are already loaded into the smile.com.au approved dentist’s systems, there’s no change to the claim process. You can either claim on the spot using HICAPS or send a manual claim form to your health fund after your visit.

Your smile deserves to be put first. That’s why we only partner with quality dentists.

smile.com.au approved dentists are your local, independent dentists that put quality first. smile.com.au approved dentists must continuously meet our rigorous quality assurance standards to be partnered with smile.com.au.

Rest assured that we’re always looking out for our members. If a smile.com.au approved dentist fails to meet our quality assurance standards, they’re immediately removed from smile.com.au.

You can save your dentist as a favourite by logging into your Member Dashboard and going to My Dentist.

Dentists are lining up to be part of smile.com.au so they can spend less time finding patients and more time on doing what they love: being dentists. Our smile.com.au approved dentists reduce their fees for our members because we direct our members to their practices and provide marketing and other business support to them. It’s a partnership where everyone wins!

We are continually adding new locations to smile.com.au. If you’re a dentist and you’d like to be part of smile.com.au, simply complete an Expression of Interest form and we’ll get in touch with you.

Login to your Practice Portal or contact our Partner Team Monday – Friday 9am – 5pm AEST on 1300 238 648 option 3.

Put your smile first

We’re creating a new era in dental cover so everyone can afford a smile than keeps them healthy and makes them proud. It’s easy: join in two minutes, find your local smile.com.au approved dentist and celebrate because you saved money plus you have a beautiful, healthy smile.