Frequently Asked Questions

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Smile is a new era of dental cover from just $79 a year. Members get reduced and capped dental fees on all treatment, on the spot, on each visit to any of our 4,000+ Smile dentists across Australia. Smile is for dental exclusively, so you don’t have to pay for unnecessary services such as optical, physio, chiro etc.

There are no waiting periods, no treatment exclusions, no benefit limits, no pre-existing condition exclusions, no claiming, no annual cover fee increase, and no confusion. Our dental cover gives you all the features you need and none of the restrictions you don’t. So, it’s no surprise that we’re the top-rated dental cover in Australia.

Smile is re-inventing dental cover. It’s easy:

1. Join: Join Smile online to get your Smile app with Smile card instantly!

2. Visit: Visit any of 4,000+ Smile dentists, show your Smile card, & pay reduced & capped dental fees!

3. Check Savings: Request your printed invoice from the Smile dentist then use the Smile app to Check Savings!

In a word, everyone! Our members want peace of mind that:

- treatment fees are reduced and capped

- dental cover fee is affordable and isn't increasing every year

- not having to pay for unnecessary health services (e.g. physio etc.)

- dentists are quality assured

- cover is free from limits and restrictions such as waiting periods

- where members have traditional cover, it can be topped up to reduce gap expenses even if they have waiting periods, treatment exclusions and benefit limits

We love to keep our members smiling. Join us on social media to stay in the loop with the exciting things happening at Smile

Dental cover is protection for all of your dental needs. In the past, you could only get dental coverage through health insurance (traditional cover). Now Smile is creating a new era.

Smile dental cover is designed to give you access to the best dental care through a combination of a low annual cover fee, a national network of Smile dentists, reduced and capped dental fees, and no limits and restrictions.

Health insurance members pay expensive premiums that increase annually for coverage up to a limit for visits to allied health professionals (e.g. dental, physio, chiro, podiatry etc.) even though members may not require all of these services. A claim for a rebate is made at each visit. This means you're paying a lot of money to health insurers in the form of premiums, having some of 'your' money returned to you in the form of rebates, and paying for services you may not use. Unfortunately, there will also be gap expenses and restrictions, such as waiting periods, treatment exclusions, benefit limits, and pre-existing condition exclusions.

Smile is not health insurance, it's a new era of dental cover. Smile covers members against unpredictable costs with our reduced & capped dental fees on all treatments at 4,000+ quality dentists, low cover fee from $79 a year with no annual increase, & cover free from limits & restrictions so there's no waiting periods, no treatment exclusions, no benefit limits, and no pre-existing condition exclusions. There's also no claiming and no rebates as Smile's reduced and capped dental fees are applied on the spot at the dentist. This means more money in your pocket to spend with the ones you love and on the things you love!

Smile has absolutely no treatment exclusions, so you will benefit on every treatment, every time you visit a Smile dentist! If our Smile dentists perform the treatment, you will save with Smile! This includes minor, major and cosmetic dentistry, as well as orthodontics and treatment for pre-existing conditions.

General anaesthetic requires a medical specialist rather than a dentist so can’t be covered by Smile. Depending on your situation, general anaesthetic may be covered by Medicare or your hospital insurance.

Yes! EVERY treatment that is performed by a Smile dentist is covered, every visit. It’s important to note that not all dentists specialise in orthodontics so it’s important to check with your Smile dentist first.

You can join Smile as a family, couple, sole parent and single.

‘Family’ cover is for two people in a relationship with dependents up to the age of 24 who are living together.

‘Couple’ cover is for two people in a relationship who are living together.

‘Sole Parent Family’ cover is for a person with dependents up to the age of 24 who are living together.

‘Single’ cover is for one person.

Cover with Smile is from just $79 a year.

Family covers are $119 per year

Couple covers are $99 per year

Sole parent covers are $99 per year

Single covers are $79 per year

Simply join online in just 2 minutes. Click the red 'join' button below.

Once you join Smile:

  • You’ll receive a welcome email to set up your Smile app
  • Instantly access your Smile card in the app, visit any of 4,000+ Smile dentists, show your Smile card, & pay reduced & capped dental fees!
  • Manage your Smile cover via the Smile app, check savings by scanning your dental invoices, access reward points, & more!

Yes! There is no requirement for you to be an Australian citizen. Anyone can join Smile and receive the fantastic member benefits, including reduced and capped dental fees, no waiting periods, no treatment exclusions and no benefit limits!

Show your digital card at each visit to a Smile dentist to get reduced & capped dental fees on the spot. Access your card via:

1. The Smile app. Download here OR

2. Login at www.smile.com.au. The login button is top right.

Simply reach us via live chat or email us at [email protected] and we’ll let you know your login email address.

Simply use the . An email will be sent so you can reset your password.

Yes! If your family are included in your cover, you can invite them to access your cover from within the Smile app. Find the 3 dot menu in the footer, click ‘My Cover’ and follow the simple prompts.

Family members will receive an email with a customised link to click to download the app and access your cover.

You can do this in the Smile app. Find the 3 dot menu in the footer, then click ‘Update Profile’.

Or login at www.smile.com.au and go to Cover Details.

If you’d like to change your email address, please reach out to our team. Contact us via live chat or email [email protected].

To ensure you're always covered, your Smile dental cover renews automatically each year at the end of each billing cycle, unless we hear from you.

If you have joined Smile on a two-year cover, your cover will revert to a one-year billing cycle after the initial two year period.

You can find your next renewal date on your digital card located in your Smile app or login at www.smile.com.au and go to Cover Details.

No. Your benefits will remain the same as long as you’re with Smile. That’s dental cover from $79 a year, reduced and capped dental fees on the spot at Smile dentists, no waiting periods, no treatment exclusions, no benefit limits, no claiming and confusion, no paying for unnecessary services (e.g. chiro), no annual cover fee increase, and quality monitored dentists.

You can cancel your dental cover at any time as long as it’s more than 5 days before your next renewal date. You can cancel your dental cover by logging in at www.smile.com.au and go to Cover Details.

Smile will refund your dental cover in the following circumstances:

- where there is no Smile dentist within a 30km radius of the Primary Member at the time of most recent payment to Smile

- you’ve joined a health fund partner and you have dental coverage as part of your cover.

You may incur a $24.95 Administration Fee to process your refund. If you’d like to apply for a refund, reach us via live chat or email [email protected].

We’d love to hear from you! Contact us via live chat found at the bottom right-hand side of your screen or email us at [email protected]

With 4,000+ Smile dentists there’s sure to be one near you.

Find your local Smile dentist by clicking on our search tool.

Simply call your selected Smile dentist to make an appointment. Remember to show your Smile card on arrival at your appointment to get reduced and capped dental fees.

Request your printed invoice from the Smile dentist then use the Smile app to Check Savings!

Yes! As soon as you join Smile you'll receive access to your digital card via the Smile app or login at www.smile.com.au.

Simply find Smile dentists near you near you by clicking here and call them to make an appointment.

Smile is constantly adding new Smile dentists. If you’d like us to add a Smile dentist nearer to you, simply let us know your location. Reach out to us via live chat or email us at [email protected]

With Smile dental cover, you will get reduced and capped dental fees for every treatment, each time you visit a Smile dentist. The exact cost of your treatment will simply depend on the type of treatment you require and your particular smile.

If you have a treatment plan or quote, simply email it to [email protected] and we would be happy to provide you with a more tailored example of how you will benefit with Smile!

See how much you will benefit on some common treatments here.

Simply request your printed dental invoice from the Smile dentist then use the Smile app to Check Savings!

Smile dentists have our reduced and capped dental fees within their practice software. When you show your Smile card, your dental fees are reduced and capped on the spot! This means no complicated claiming or rebate processes!

Smile dentists share our mission of revolutionising quality healthcare accessibility and affordability in Australia so everyone can reduce the risk of chronic diseases related to poor oral health and achieve great health and smiles for life.

In turn, Smile directs over 1 million members to our Smile dentists. This saves our Smile dentists time and money spent on marketing and advertising, so they can focus on what they do best – making you smile!

Absolutely! You can certainly use payment plans with Smile dental cover to reduce your upfront dental costs. Many Smile dentists offer payment plans which allow you to pay in instalments over a period of time, rather than paying for your dental work in an upfront lump sum.

Payment plans do not reduce the actual cost of your dental treatment; they simply allow you to spread the cost over a period of time by breaking it into smaller, more manageable payments. However, with Smile, you will reduce the actual price of your treatment when you attend a Smile dentist. This will reduce the size of your plan's instalments as well as its total length, which is fantastic news!

To check if your Smile dentist offers payment plans and that you are eligible for one, simply contact them directly, and they would be more than happy to assist!

You can absolutely use Smile together with traditional cover! Simply show your Smile card at your appointment and your dental fees will be reduced and capped on the spot. You can then swipe your traditional cover card through HICAPS to claim your rebate, meaning you benefit twice!

This can minimise your gap expenses and enable you to receive more treatment within any benefit limits you may have with your traditional cover. Rest assured you will also be covered by Smile where your traditional cover does not cover you, such as where you have waiting periods, treatment exclusions or benefit limits.

You may still be able to benefit with Smile when you visit a Smile dentist that is also a preferred provider with your traditional cover. All you have to do is show both your Smile card and traditional cover card and the lower of the two will be applied. Most of the time, this will be Smile, which is great to hear!

There are no fee regulations for dental services in Australia, so dentists set their fees independently. One of the best things about Smile is that our dentists share our mission of revolutionising quality healthcare accessibility and affordability in Australia. Our members get reduced and capped dental fees on ALL treatments at 4,000+ Smile dentists!

Dental work involves many expensive overhead costs. Dentists must work in a dental practice, which means they need to manage the high cost of commercial rent and support staff. Specialised dental equipment is very expensive, and requires maintenance and sterilisation.

Qualifying as a dentist is a long and expensive process, and dentists are required to pay for ongoing professional development. Dentists must cover all of these costs, which result in the high dental fees.

Taking care of your oral health and smile is essential to your overall health and well-being, which is why Smile is committed to helping the people of Australia reduce the risk of chronic diseases related to poor oral health and achieve great smiles for life by making dental cover affordable.

Dental fees are influenced by many factors that vary from dentist to dentist. Dental fees are usually more expensive in rural areas and more experienced dentists' fees may be higher. Different materials can impact dental fees, as well as the dentist's technique. Some dentists may invest in special equipment, which results in higher overhead costs and higher dental fees.

To ensure members enjoy peace of mind and savings at every Smile dentist, members are guaranteed to get reduced & capped dental fees on the spot at every visit on all dental treatments performed by a Smile dentist.

Smile members get reduced and capped dental fees on the spot on all treatments when visiting a Smile dentist. Simply scan your dental invoice with your Smile app to receive a detailed breakdown of your savings!

Although some medical work is supported by Medicare, Medicare provides little support for dental fees. Medicare uses means-testing to determine eligibility and only subsidises dental fees if they are considered essential for a patient's wellbeing.

Bulk billed dental is only available at certain dentists to those holding a Medicare Card and you may need to be issued a dental treatment voucher by the relevant government authority. To check your eligibility for dental bulk billing, you will need to contact Medicare. Dentists cannot advise you of your eligibility and may not actually offer bulk-billing.

Absolutely! The Child Dental Benefits Schedule (CDBS) is a means-tested initiative, in which children aged 0 -17 years can receive up to $1,095 of free dental treatment over the course of two years. The benefits cover services such as general examinations, cleaning, x-rays, fissure sealing, fillings, root canals, and extractions.

If your Smile dentist accepts this voucher, you can absolutely use Smile together with the voucher to further reduce your child's dental fees and help your child get more treatment. To check if your Smile dentist accepts this voucher, simply contact them directly and they would be more than happy to assist.

While major dental work may be cheaper in some countries, these cheaper dental fees also tend to come with lower quality materials and questionable infection control. It is always important to remember that Australia has a very high standard of dental care. All dentists in Australia undergo a comprehensive education and must be nationally registered, and on top of this, all Smile dentists undergo a stringent quality-approval process.

If you are considering going overseas for major dental solely because it's cheaper, first consider joining Smile to reduce and cap the cost of your treatment with quality dentists in Australia. In addition, many Smile dentists may be able to offer you a payment plan, allowing you to pay off your already-reduced fees over time.

Dental fees in Australia are more expensive due to the cost of modern equipment, proper sterilisation, well-trained dentists, and top-quality materials. Your health and smile are a lifelong investment and you should always be able to receive the best care available. Smile dental cover can absolutely help you to do this!

Yes! You can have Smile dental cover plus traditional cover. You will enjoy reduced and capped dental fees even if you have waiting periods and treatment exclusions. You can also get more treatment within your benefit limits.

Simply:

1. Join Smile from just $79 a year to get your Smile app with Smile card instantly!

2. Visit any of 4,000+ Smile dentists, show your Smile card to reduce the gap, swipe your traditional cover card for the rebate & pay the gap!*

3. Request your printed invoice from the Smile dentist then use the Smile app to Check Savings!

*If your Smile dentist is also a preferred provider of your traditional cover, simply present both cards and ask to be charged the lower of the two options, then swipe your traditional cover card through HICAPS to claim your rebate.

If you have extras cover that includes dental with one of our health fund partners then we have great news – you automatically have free Smile cover too. By visiting a Smile dentist you will reduce or eliminate your gap expenses.

Simply show your health fund card when you attend a Smile dentist and you will get reduced and capped dental fees on the spot. You may also receive no gap expenses for some treatments (talk to your health fund to find out more).

Note: You do NOT need to have a Smile card – Smile dentists already know about our health fund partners.

Simply find your nearest Smile dentist and call to make an appointment. Remember to show your health fund card when you visit a Smile dentist to get reduced and capped dental fees.

Smile reduced and capped dental fees are loaded into the Smile dentist’s systems, so there’s no change to the claim process. You can either claim on the spot using HICAPS or send a manual claim form to your health fund after your visit.

A dentist who is partnered with Smile is called a Smile dentist. Your health and smile deserves to be put first. That’s why we only partner with quality dentists.

Smile dentists are rigorously screened prior to being approved and must continuously meet our stringent quality assurance standards and daily feedback monitoring to remain a Smile dentist.

Smile dentists are your local dentists who put your health and smile first!

Easily access your favourite dentist’s details to call to book in future.

Save your Smile dentist as your favourite via the Smile app.

Dentists are lining up to be part of Smile so they can spend less time finding patients and more time doing what they love: making you smile. Our Smile dentists reduce and cap their dental fees for our members because we direct our members to their practices and provide marketing and other business support to them. Smile dentists also share Smile’s mission of revolutionising quality healthcare accessibility and affordability in Australia. It’s a partnership where everyone wins!

If you’re a dentist and you’d like to receive and treat our members, simply click Request Information form and we'll get in touch with you.

We’d be delighted to hear from you!

- Simply login to your Partner Portal via www.smile.com.au for 24/7 assistance (to add new dentists, update fees, access training guides, for resources and more)

- Reach out via live chat found in the bottom right side of your screen or email at [email protected], or

- Call the Partner Team Monday - Friday from 9am - 5pm AEST on 1300 238 648 option 3

Start your cover now...

We've created a new era of dental cover so everyone can afford great health & smiles for life. It's easy: Join from $79 a year, Visit a Smile dentist, & Check Savings with your Smile app!