Exceptional people on a big mission

Help us make quality healthcare more accessible for the people of Australia

ABOUT SMILE

Smile is a dynamic and disruptive organisation powered by a talented and dedicated Team. Our organisation consists of 4 arms including a National Dental Network, National Dental Cover, Health Fund Partnerships, and Projects & Investments. We have nearly 2,500 Partner Dentists and 7,000 Support Team, nearly 750 locations nationally, nearly 1.1M Members, and 9 Health Fund Partners. We’ve achieved all this in just 7 short years. Smile is experiencing rapid growth as a result of imagineering, blue ocean strategies, and a mission focused team

THE MISSION

Smile was founded because we believe that quality health care is fundamental to the enjoyment of life. We believe that a beautiful, healthy smile for life raises our self-esteem, confidence and spirit. We believe that a beautiful smile and good oral health leads to a healthier and happier life. We also know that poor oral health is linked to serious health conditions such as heart disease, diabetes, stroke, premature birth and Alzheimer's.

Smile’s mission is to make quality dental care more affordable and accessible for the people of Australia. We want to ensure that everyone can visit the dentist regularly. If there is a person in Australia who can’t afford a beautiful, healthy smile and great oral health then this matters to us even if this person isn’t our friend or family. We believe we are a group of smaller families that make up a larger family, Australia.

THE OPPORTUNITY

  1. Smile has a culture of unrelenting excellence and provides the real opportunity to make a positive and sustainable impact on people’s lives every day and throughout the entire country.
  2. You will have access to ongoing training and exceptional mentors plus the opportunity to have quarterly professional development sessions designed to achieve the 'best you'.
  3. You will work with a wonderfully dedicated and talented team who are also friendly, supportive, trustworthy, enduring and inspiring.
  4. You're welcome to take on more responsibilities and challenges plus earn bonuses and become an owner by earning shares and dividends in smile.com.au.
  5. Our headquarters are located within the inner-city on the top floor with plenty of natural light and unobstructed views of the city, river and blue skies along with lovely gardens.
  6. We have onsite parking plus easy access to the citycat, bus and train. Our offices are set amongst cafes, bars, restaurants, parks, yoga studio and 24 hour gym.
  7. Smile is the ultimate package. Challenging Mission, exceptional Team, inspiring Culture, opportunity to Impact, uncapped performance Rewards, and exciting Future.

THE CULTURE

Smile is a place where talented and dedicated people come together and work harmoniously to make a positive and sustainable difference in the lives of millions of people and our country. It is a place for exceptional people who desire working with other exceptional people. We embrace diversity and initiative as we know that it takes a myriad of ideas, expertise, and approaches to achieve success and longevity.

Our culture fosters imagination, initiative, and excellence by providing an environment where there is a contest of ideas. We relish solving problems elegantly and effectively. Team are encouraged to trial ideas and challenge the status quo. We say that we play with ‘live ammo’ meaning that ideas can become strategy within minutes. We move quickly to stress test ideas and move even more quickly to trial, monitor, tweak and repeat.

Our Team welcomes open feedback. We appreciate that mistakes and discomfort are an opportunity for growth for everyone. Smile embraces thoughtful disagreement as we know its not about who’s idea and work but about the best idea and outcome. We frown on ego and politicking as it clouds judgment and isn't conducive to achieving genuine excellence. We are self-assured and quietly confident.

OUR PRINCIPLES

Integrity

Consistently honest, ethical and trustworthy in all dealings

Collaboration

Listening and helping the team succeed each day

Accountability

Take ownership and deliver on your promises

Respect

Appreciate unique perspectives and input of your team

Excellence

Commit to being outstanding in all that you do

WHAT WE LOOK FOR

What we always look for in our Team.

Excellent problem solving

You enjoy and persist at solving a variety of problems effectively

You enjoy learning

You're always learning and developing yourself and adding value to the team

You are driven

You take initiative to achieve the best outcomes and advance our mission

WHAT WE WISH FOR

These are seen as an added bonus. If you’re not strong in these areas, our Professional Development Program will support you to develop these skills.

Commercial acumen

You consider the commercial impact of the problems you solve when advising or implementing a solution

Interpersonal skills

You're friendly, supportive and enjoy cultivating relationships with your colleagues and the people we serve

Excellent communication

You're capable of communicating effectively across the technical and business side of the organisation

POSITIONS AVAILABLE

PURPOSE OF THIS ROLE

As a Digital Marketing Specialist, you will be central to the creation and execution of the digital marketing strategy. This a newly created role and a unique opportunity to take your career as far as your talents and drive allow. Your key focus will be to develop and drive brand awareness across the various digital platforms and continuously strive to improve engagement and acquisition. You will utilise analytics and insights to understand the target audience and determine behaviour in order to attract quality leads. You will manage all aspects of SEO, paid search, social media, content marketing, and report on the results of your campaigns.

ABOUT YOU

You will be an experienced digital marketer. Key to your success will be your strategic thinking, your continuous focus on learning and professional development, and your desire to be hands on, and a natural leader. Reporting and analytics is an important part of this role, therefore you will need to be confident with the major tools including Google Analytics and Facebook Insights as well as the standard SEM reporting tools. You may already have had success in your career and looking to do this again or you’re striving to achieve this! Either way you’re looking for a challenge and the rewards that come with achieving this. We will provide you with all the tools and support to be successful.

THE POSITION

The successful candidate, depending on experience and commitment to learning, will either contribute to or take full ownership of initiatives in these areas.

  1. Develop & implement a comprehensive digital marketing & social media strategy
  2. Develop, implement & measure lead generation, engagement & conversion strategy
  3. Manage social media marketing campaigns & day-to-day activities
  4. Optimise SEO, content creation, & design
  5. Optimise PPC (e.g. Adwords & Facebook)
  6. Create and optimise landing pages
  7. Optimise database and email marketing
  8. Manage online reputation
  9. Optimise remarketing and retargeting campaigns
  10. Conduct online advocacy and open a stream for cross-promotions
  11. Develop and expand community and/or influencer outreach efforts
  12. Design, create and manage promotions and digital marketing campaigns
  13. Analyse key metrics and tweak strategy as needed
  14. Compile reports for management showing results (ROI)
  15. Monitor trends in digital marketing, applications, channels, design & strategy
  16. Implement ongoing education to remain effective
  17. Analyse campaigns and translate anecdotal, quantitative, qualitative data into recommendations and plans
  18. Monitor effective benchmarks for measuring the impact of digital campaigns
  19. Responsible for keeping abreast of emergent technologies and strategies, and identifying threats and opportunities for improvement

Career progression and other opportunities such as bonuses and shares are available, depending on evidenced commitment and results.

YOUR EXPERIENCE

  1. Possess knowledge and experience in the tenets of traditional marketing
  2. Demonstrate creativity and documented immersion in digital marketing and social media
  3. Proficient in content marketing theory and application
  4. Experience sourcing and managing content development and publishing
  5. Ability to jump from the creative side of marketing to analytical side, able to demonstrate why your ideas are analytically sound
  6. Display in-depth knowledge and understanding of digital marketing channels and how each channel can be deployed in different scenarios
  7. Maintains excellent writing and language skills
  8. Displays ability to effectively communicate information and ideas in written and video format
  9. Exceeds at building and maintaining sales relationships, online and offline
  10. Team player with the confidence to take the lead and guide other team members when necessary
  11. Has great technical understanding and can pick up new tools quickly
  12. Maintains a working knowledge of principles of SEO including keyword research and Google Analytics
  13. Highly knowledgeable in the principles of 'Search and Social'
  14. Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues

EDUCATION & QUALIFICATIONS

  1. Achieved OP 1 – 5, ATAR 92 - 99.95, or IB 35 - 45 achieved in high school
  2. Relevant education, training, experience, and results
  3. Relevant referees from previous or current work

OTHER THINGS TO KNOW

  1. This position is available to start asap so please do not delay in submitting your cover letter, resume, and any supporting information
  2. Salary is commensurate with experience, previous results achieved, and feedback from relevant referees

PURPOSE OF THIS ROLE

smile.com.au is experiencing rapid growth as a result of innovation, creative strategies and a mission-focused team. The numbers of dental practices and health funds partnering with smile.com.au is growing rapidly. With over 2000 exceptional dentists 7,500 Practice Team and 11 Health Funds who have partnered with smile.com.au, there's a huge opportunity to contribute immensely to strengthen relationships, deepen partners' engagement & drive collaborative growth & marketing initiatives which bring great value to our partners, to smile.com.au, and ultimately assist more people with access to quality dental.

ABOUT YOU

You're an emotionally mature, intelligent, driven, trustworthy and organised person fascinated by business and contributing immensely to a mission that improves the lives of Aussies.

The key to your success will be your naturally warm yet influential style of communicating. It will also be your creativity and your highly developed empathy coupled with a solid understanding of commercial realities, with the ability to know when to move between both as required.

You may already have had success in your career and looking to do this again or you're striving to achieve this! Either way you're looking for a challenge and the rewards that come with achieving this. We will provide you with the tools and support to be successful.

THE POSITION

The successful candidate, depending on experience and willingness to learn, will either contribute to or take full ownership of initiatives in these areas.

  1. Partner/stakeholder relationship marketing, communications & management
  2. Ideating and developing marketing strategies for deeper engagement & growth
  3. Crafting strategic partner marketing and communications for various platforms such as EDMs, social media & blogs
  4. Implementing & project managing growth initiatives
  5. Potentially contributing to other areas in our fast-growing organisation such as member growth and engagement, user experience, internal team engagement, training etc.

Career progression and other opportunities such as bonuses and shares are available, depending on evidenced commitment and results.

YOUR EXPERIENCE

You’re an emotionally mature, intelligent, driven, trustworthy, organised and proactive person fascinated by business and contributing immensely to a mission that improves the lives of Aussies.

You will possess the following qualities and experience:

  1. Be a high performer at heart and have a demonstrated commitment to your own excellence and professional development
  2. Have an already existing strength in, and experience in, relationship management or account management
  3. Have the emotional maturity to, and be unafraid to tackle difficult discussions with stakeholders that can arise
  4. Be warm, encouraging and persuasive
  5. Have a creative flair for independently finding out of the box solutions and developing strategies to deepen engagement and problem solve
  6. Be passionate about framing the perfect written communications to meet strategic goals and achieve results
  7. Be skilled in directing the creation of strategic visual communications and other communications on various platforms
  8. Understand commercial realities, budgets & timeframes
  9. An entrepreneurial mindset and a fascination for business, being flexible to support a fast-growing organisation with a 'can do' or 'can learn' attitude
  10. Be self-motivated, can work independently and enjoys being highly organised.
  11. Have experience in and enjoys managing all details of projects
  12. Be well-spoken, well written, well presented
  13. Be comfortable with technology and contributing to process improvement
  14. Reliable, trustworthy and ethical in all dealings

Career progression and other opportunities such as bonuses and shares are available, depending on evidenced commitment and results.

EDUCATION & QUALIFICATIONS

The Team at Smile are all very high performers with a commitment to their own excellence and professional development. It is important to be able to evidence your own historical and current commitment to excellence. This may be through OP or ATAR or IB in school, university results from a relevant degree, plus awards, scholarships, results and activities in any sphere of life.

OTHER THINGS TO KNOW

  1. This position is available to start asap so please do not delay in submitting your cover letter, resume, and any supporting information
  2. Salary is commensurate with experience, previous results achieved, and feedback from relevant referees

PURPOSE OF THIS ROLE

As a Social Media Specialist, you will be central to the creation and execution of the social media strategy. This a newly created role and a unique opportunity to take your career as far as your talents and drive allow. Your key focus will be to develop and drive brand awareness across the various social platforms and continuously strive to improve engagement and acquisition. You will utilise analytics and insights to understand the target audience and determine behaviour in order to attract quality leads. You will manage all aspects of social media, social pay-per-click, content marketing, and report on the results of your campaigns.

ABOUT YOU

You will be an experienced social media marketer. Key to your success will be your strategic thinking, your continuous focus on learning and professional development, and your desire to be hands on, and a natural leader. Reporting and analytics is an important part of this role, therefore you will need to be confident with the major tools including Google Analytics and Facebook Insights as well as the standard SEM reporting tools. You may already have had success in your career and looking to do this again or you’re striving to achieve this! Either way you’re looking for a challenge and the rewards that come with achieving this. We will provide you with all the tools and support to be successful.

THE POSITION

The successful candidate, depending on experience and commitment to learning, will either contribute to or take full ownership of initiatives in these areas.

  1. Develop and implement a comprehensive social media strategy
  2. Develop, implement & measure lead generation, engagement & conversion strategy
  3. Define the most important social media KPIs, monitor effective benchmarks, measure the success of every social media campaign, and tweak strategy accordingly
  4. Developing social media content plans and syndication schedules across multiple means that are consistent with the company’s brand identity and appeal to target audiences
  5. Creating consistent, meaningful content on relevant social media platforms, including writing and editing social media posts, improving engagement, and promoting social media campaigns.
  6. Analyse campaigns and translate anecdotal, quantitative, qualitative data into recommendations and plans
  7. Design, create and manage promotions and social marketing campaigns
  8. Create and optimise landing pages
  9. Optimise remarketing and retargeting campaigns
  10. Develop and expand community and/or influencer outreach efforts plus manage day-to-day activities of social media marketing campaigns
  11. Communicating with social media followers, including responding to queries in a timely manner
  12. Collaborate with other teams such as marketing, communications, public relations, and product design teams
  13. Conduct online advocacy and open a stream for cross-promotions
  14. Developing and managing social influencer programs and attending social influencer events
  15. Keep abreast of emergent technologies and social media strategies, and identifying threats and opportunities for improvement

Career progression and other opportunities such as bonuses and shares are available, depending on evidenced commitment and results.

YOUR EXPERIENCE

  1. Possess knowledge and experience in the tenets of traditional marketing
  2. Demonstrate creativity and documented immersion in digital marketing and social media
  3. Proficient in content marketing theory and application
  4. Experience sourcing and managing content development and publishing
  5. Ability to jump from the creative side of marketing to analytical side, able to demonstrate why your ideas are analytically sound
  6. Display in-depth knowledge and understanding of digital and social marketing channels and how each channel can be deployed in different scenarios
  7. Display the ability to effectively communicate information and ideas in written and video format
  8. Exceed at building and maintaining sales relationships, online and offline
  9. Team player with the confidence to take the lead and guide other team members when necessary
  10. Have great technical understanding and can pick up new tools quickly
  11. Have a working knowledge of search and social media principles and analytical tools such as Google Analytics and Facebook Insights
  12. Possess great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues

EDUCATION & QUALIFICATIONS

  1. Achieved OP 1 – 5, ATAR 92 - 99.95, or IB 34 - 45 achieved in high school
  2. Relevant education, training, experience, and results
  3. Relevant referees from previous or current work

OTHER THINGS TO KNOW

  1. This position is available to start asap so please do not delay in submitting your cover letter, resume, and any supporting information
  2. Salary is commensurate with experience, previous results achieved, and feedback from relevant referees

PURPOSE OF THIS ROLE

You will support the team with growth initiatives relating to marketing, communication, advertising, and public relations. Depending on your commitment and performance, you may also be responsible for undertaking research, analysis, ideation, reporting, and strategy. You may also be given and supported to undertake your own initiatives.

ABOUT YOU

You're an intelligent, driven, trustworthy, organised and proactive team member fascinated with business, committed to excellence and contributing immensely to a mission that improves the lives of Aussies. You would also be motivated to learn and add value quickly to the team plus be available for at least 3 to 5 days a week (Mon-Fri / 24 - 40 hrs a week) now, and during the semester (if studying).

THE POSITION

Based on your skills, commitment, and performance, the role can evolve to provide deeper experiences in the many aspects of growing a successful organisation.

  1. Develop an in-depth working knowledge of products, services and processes
  2. Provide exceptional service to existing and potential stakeholders
  3. Enhance growth, marketing, communications, advertising and public relations
  4. Work to KPIs and manage and update the CRM
  5. Conduct research and analysis plus develop strategies and recommendations
  6. Provide input into business direction, culture and corporate learning
  7. Search, identify and suggest opportunities for business improvement

YOUR EXPERIENCE

  1. Experience in problem-solving and finding solutions independently
  2. Experience in customer service and sales
  3. Experience building strong working relationships
  4. Experience which evidences leadership and commitment to excellence

EDUCATION & QUALIFICATIONS

Predicted or achieved OP 1 – 4, or ATAR 94 - 99.95, or IB 36 - 45 in high school

ESSENTIAL SKILL SET

  1. Fast learner
  2. Excellent command of the English language
  3. Well spoken, well written and well presented
  4. Competent with Microsoft Office
  5. Persuasive, encouraging and motivating
  6. Welcomes mentoring and feedback plus improves accordingly
  7. Attention to detail even in high-pressure situations
  8. Be an active team player but also able to work independently
  9. Self-motivated and work with minimum supervision
  10. Enjoys being highly organised
  11. Reliable and ethical
  12. Impeccable time management
  13. Excellent multi-tasking and organisational skills

OTHER THINGS TO KNOW

  1. Your cover letter must include your OP or ATAR or IB achieved at school and your availability
  2. This position is available to start asap so please do not delay in submitting your cover letter, resume, and any supporting information

APPLY & JOIN THE MISSION

Please submit your Cover Letter, Resume, and other supporting information such as high school results/score, academic transcript, references, case studies, portfolio etc.

[email protected]