Smile is Australia’s first dental plan and offers members savings of up to 40% off their dental fees on every treatment available.How does Smile work?
People simply join Smile, visit a participating dentist, present their Smile Card to reception and receive up to 40% off their dental fees immediately.How much do members save?
Members save up to 40% off their dental fees which means they are saving hundreds and even thousands of dollars on the treatment they receive.How soon can members benefit?
Members of Smile can receive any treatment immediately as there are no waiting periods.
Want to speak with the Smile team?
Phone us on 1300 238 648 to learn more about Smile and how to become a member. Our phone lines are open Monday to Friday from 9am - 5pm AEST.
Haven’t heard of smile.com.au?
Visit our media page to see why television, radio and print media are singing Smile’s praises.
Sounds too good to be true?
Please choose a category below for more questions and answers.
Yes. Here’s what you do.
For your next appointment, you can use your Smile Card.
The Smile Receipt which is also a Smile Temporary Card remains valid for 14 days from the joining date. Simply refer to your Smile Receipt to ascertain the date in which it remains valid.
Dental plans have existed for decades overseas with over 100 million members in the United States alone.
Smile is relatively new to Australia.
Smile is an online organisation so it has done away with many of the operating expenses of traditional companies. This allows us to keep the plan fee affordable and much less than insurance.
Yes. You will save more than the plan fee for even the simplest treatment such as a check-ups, x-rays, cleans and fillings. Members typically report saving more than the plan fee at their first appointment.
Smile makes money from plan fees. Smile does not receive any monetary incentive, commission or other kind of financial gain from the dental treatment you receive.
It generally takes 2 weeks for your Smile Card/s to reach you depending on where you reside.
You will receive your Smile Card/s at the postal address you included in your application.
A ‘Family without Dependents’ plan is two individuals including two same sex individuals in a relationship living at the same residential address.
A ‘Family with Dependents’ plan is two individuals including two same sex individuals in a relationship inclusive of dependents up to the age of 24 living at the same residential address. Dependents with any disabilities of any age living at the same residential address may be included in a ‘Family with Dependents’ plan.
A ‘Single Parent Family’ plan is an individual with dependents up to the age of 24 living at the same residential address. Dependents with any disabilities of any age living at the same residential address may be included on a ‘Single Parent Family’ plan.
Yes. Everyone in Australia is eligible to join. This includes tourists, international students, foreigners working in Australia, residents who are not citizens, senior citizens other adults and children. If you are currently residing overseas and planning to travel to Australia for whatever purpose then you are also eligible to join.
If your relationship status has changed or if you wish to include your spouse and/or dependant/s on your Smile Plan simply download and complete the Plan Upgrade Form. If you send this form we will quickly issue you with your new card/s. We will issue you with a new Smile Plan which will be invoiced at your current Lifetime Loyalty Discount rate minus a pro-rata refund of your current billing cycle. If you have any questions please email us email@example.com and we will be happy to help you maintain that smile.
If your relationship status has changed or if one of your dependants becomes independent you may wish for your Smile Plan to reflect these changes. Simply download and complete the Change of Circumstances Form.
If you post this form back with your Smile Card we will issue you with your new card/s within 7 work days. The form along with the card/s should be posted via registered mail to:
Smile Member Services
PO Box 7090,
East Brisbane QLD 4169
We will issue you with a new Smile Plan which will be invoiced at your current Lifetime Loyalty Discount rate minus a pro-rata refund of your current billing cycle. If you have any questions please email us at firstname.lastname@example.org and we will be happy to help you maintain that smile.
Yes. The Smile dental fees on our website are current. The Smile dental fees are updated once a year.
Yes. You will be treated the same as a full fee paying patient.
We have listed the Smile dental fees for the most common dental services. Any dental services not listed within the Smile Fee Schedule will be reduced by 15% off the usual dental fee at the participating dentist you visit.
Dental services performed by a participating specialist such as Endodontist, Orthodontist, Paedodontist, Periodontist, or Prosthodontist are reduced by 7.5% off their usual fee.
Smile is focused on providing quality dental services to its members at reduced dental fees. It is not our goal to provide the cheapest as we believe this could potentially be detrimental to your health and not worth risking. If you have found cheaper dental fees, it may be possible that this dentist is cutting corners that could harm you and cost you more money in the long term.
Below are just some of the reasons they may be cheap.
Smile dental fees are the lowest that should be charged to ensure members a high level of patient care and affordability.
Firstly, contact the participating dentist to confirm whether they participate in the Chronic Disease Dental Scheme. Secondly, confirm whether you can use Smile with the Chronic Disease Dental Scheme.
Yes. Simply confirm with the participating dentist whether they participate in the Medicare Teen Dental Plan.
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The plan fee must be paid in full and upfront in order to join.
To keep plan fees affordable for members, Smile accepts only Visa and MasterCard.
To keep plan fees affordable for members, Smile accepts only Visa and MasterCard.
Yes. Firstly, you will save money as your plan fee is very affordable annual fee as opposed to a constantly rising monthly insurance premium. Secondly, you will save money on your dental fees.
Smile is an online organisation so we have done away with many of the operating expenses of traditional companies. Smile also covers dental exclusively whereas with insurance you may be paying for psychology, naturopathy, physiotherapy, speech therapy, chiropractic, podiatry, optical, dieticians, remedial massage therapists, dental, glucose monitors, hearing aids and other medical appliances whether you utilise these services or not.
Yes. People with insurance can also be members of Smile.
Dentists may have contractual obligations with insurance companies to charge according to the insurance companies’ fee schedule if you present your insurance card. This means you will not receive the reduced Smile Dental Fees.
Below are several benefits of being a member of Smile and having insurance.
Yes. All participating dentists are fully qualified and registered to practice dentistry in their relevant state or territory.
Participating dentists benefit by receiving new patients and rewarding patient loyalty.
Yes. Smile covers sedation dentistry. Keep in mind, not every dentist performs sedation dentistry. Simply confirm with participating dentists whether they perform the treatment you require.
Smile covers any dental treatment performed by participating dentists.
Yes. Participating dentists use good quality dental materials best suited to treat your dental issue.
Smile covers local anaesthetic. A general anaesthetic requires a medical specialist so this is not covered.
Yes. All dental is covered. Simply contact a participating dentist to confirm they perform the treatment you require.
Yes. Smile covers root canal treatment. Keep in mind, not every dentist performs root canal treatment. Simply confirm with participating dentists whether they perform the treatment you require.
Yes. Smile covers wisdom teeth extractions. Keep in mind, not every dentist performs wisdom teeth extractions. Simply confirm with participating dentists whether they perform the treatment you require.
Yes. Smile covers dental implants. Keep in mind, not every dentist performs dental implants. Simply confirm with participating dentists whether they perform the treatment you require.
Yes. Smile covers braces. Keep in mind, that not every dentist performs orthodontic treatment. Simply confirm with participating dentists whether they perform the treatment you require.
Yes. Smile covers invisalign. Keep in mind, not every dentist performs invisalign. Simply confirm with participating dentists whether they perform the treatment you require.
There are several reasons you may not have received a response.
Yes. Replacement Smile Card/s will incur a charge of $24.95.
You will receive your replacement Smile Card/s in roughly 5 - 10 work days.
Simply click on Member Area then click on ‘Request a Password Reset’ below the login button within the Member Area. Afterwards, enter your email address where requested and click on submit. The email address you enter must be the email address previously supplied to Smile. A Password Reset Request email will be sent to this email address with instructions.
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Phone us on 1300 238 648 (Monday to Friday from 9am - 5pm AEST) or
click on Email Us to send a message.
Questions & Answers