Congratulations! It is an exciting time to be partnering with Smile. Not only is Smile receiving an unprecedented amount of applications as Smile's exposure increases with national and local advertising campaigns, Smile has been approached by health funds to be their national preferred provider network. These partnerships are being rolled out over the next 36 months. Smile has over 700,000 members and it is forecasted to exceed 1 million in 2017!
As you may know, Smile has been designed by dentists, for dentists, to achieve the strength, resources and capabilities of corporate owned practices. Smile is very proud to welcome you aboard!
This is great news for your practice!
Smile Approved Providers who value this partnership:
- See an increase in patients;
- Have a significant opportunity to secure new patients as regulars (along with their family and friends);
- See an increase in retention;
- Secure the postion in their area as the recommended provider for Smile and all health fund partner members
- See an increase in the sale value of their practice
While your practice is approved, Smile is NOT currently directing members your way. Please set aside some dedicated time to carefully follow every step below. This will prepare your practice to welcome new Smile and health fund partner members, support your practice make the most of the partnership, plus ensure your team avoid errors which can lead to termination of the agreement. On successful completion of all steps, Smile and health fund partners will begin directing patients to your practice.
Delays in completion can result in a replacement of your practice, so please do advise Smile should you require an extension.
You will need:
The following items have been posted to your practice in your Smile Welcome Pack. Email Smile should you need any of these resources posted again. provider @smile.com.au
Should you have any questions along the way, please phone Smile's provider team on 1300 238 648.
Smile works very hard to support the partnership with Smile Approved Providers. For an effective partnership, it is important that you speak highly of Smile, and you and your team are aware of the simple responsibilities of a Smile Approved Provider. Please also refer to your Smile Approved Provider Agreement.
Treat Smile and health fund partner members well
Charge them the correct Smile Fees
On a serious note, failure to quote or charge correctly can result in replacement of your practice. Plenty of resources are available to support your team avoid errors. Please never hesitate to ask our friendly Provider Team for assistance.
While the checklist below makes it very easy for you to ensure you are charging Smile Fees correctly, it is useful for you and your team to understand how the Smile Fees generally work. All Smile members and health fund partner members are:
Guaranteed a minimum of 15% off your standard/private patient fees on ALL items and any promotions
Sometimes it may be more. There is a maximum fee you can charge for approximately 60 of the most common dental items as per Smile Fee Schedule.
Please click below for a new practice checklist to complete carefully. On completion of all items in the checklist below, remember to book your welcome call in Part 4.
Set up your online user account with Smile.
Go to www.smile.com.au > Log in (top right) > Provider Log in > Click ‘I don’t know my password’if you do not recall the password that was set up at the time you requested information.
Follow the prompts and use the email address you provided as the main contact email address for the practice.
Save these user account details somewhere safe.
Request a Smile Price List from Smile
While Smile provides a fee schedule every financial year showing the maximum Smile Fee for a small selection of item numbers, this does not indicate the correct Smile Fee to charge. Smile Fees to charge will depend on your regular practice fees. Smile makes it very simple for your whole team to charge the correct Smile Fees. Smile will create a customised price list for your practice showing the correct Smile Fee to charge for every single item number.
HOW TO REQUEST A CUSTOMISED SMILE PRICE LIST?
> While logged into the Smile Provider Area, navigate to the 'Smile Fees'
> Follow the steps in the blue box.
Smile will be in touch with a price list for your practice.
Assign all health fund partner patients the Smile Fees once set up in your practice software.
a)Assign the Smile Fee Schedule to all Defence Health, Australian Unity and Peoplecare patients in your practice software AND/OR
b)Set a pop up note to appear to remind your team AND/OR
c)Call your practice software company and ask them how best you can ensure that all current members of partner health funds are automatically assigned the Smile Fees.
Failing to complete this step often results in errors which can lead to huge time wastage and replacement of your practice.
Review processes to ensure members always receive Smile Fees
Please review your documented New Patient and Current Patient processes so it is clear to all team members that any member of Smile and partner health funds are charged Smile Prices.
Place Smile Members Welcome stickers on your window and in the reception area
Your posted Welcome Pack contained Smile Stickers. One is for your window, the other for your reception area. Please make sure these are visible. Members do look for them.
Update practice details.
Details of your practice appear on your website listing with Smile. Please ensure it contains the most up to date information.
> While logged into the Smile Provider Area, navigate to the ‘Practice Details’ page. Update any details here and under ‘Trading Hours’ tab. Pay particular attention to treatments listed. It may be showing a default list.
(No need to update dentists. They will not be visible at this time. These will be updated by Smile in the final step.)
Place the Smile Logo on your website
> While logged into the Smile Provider Area, navigate to the ‘Promotional Resources’ page.
> Scroll down a little and copy the html code you will see under the heading ‘Smile Logo’. Provide this to your web developer to place on your website. Smile also has a service where we can add this for you. Please email your website log in details to provider @smile.com.au.
(This is also a page where your practice can place brochure orders. Please do NOT do this at this time.)
This 30min session is the final step prior to 'go live'! Choose a time where as many key team members can be on the call for the first 15min. The Practice Manager will be required for the full session.
This very important session covers, amongst other things:
Follow the prompts here to book a session:
After undergoing extensive bridge work I found it was comfortable and pain free. We couldn't be happier with Smile, we are pleased with the service provided!Sandra, Burleigh Heads, qld
I'm very happy with the care & service from Smile. The price of dental work was a very pleasant surprise. I was also able to use my insurance for further rebates. I'm so happy to have found Smile!Julie Hansen, Oxley, qld
This is a great, inexpensive plan that allows immediate cover!Carmel Gregurke, Murray Bridge, sa
I find I am better off with Smile, than I would have been with just health insurance. Now with both I save twice!Teresa, PALMWOODS, qld
You deserve a plaque for your excellent service. My dentist is A+ at Chelsea Heights where all staff show a high level of skill and commitment to their patients.Wanda, Chelsea Heights, vic
As a backpacker I was surprised I could join Smile.com.au. I attended a fantastic approved dentist. I got the work done and it has saved me so much money.Frances Doran, Victoria, vic
I am very impressed with Smile. I have visited an approved dentist twice now and found them professional and friendly. They offer great service and affordable prices.Sharon , Menai, nsw
I couldn’t afford to go to the dentist but joining Smile.com.au made it possible for me to go to the dentist and get much needed work done for a price I could afford.Jan, Greenwood, wa
Joining Smile.com.au was the best thing I did. I needed an urgent root canal and saved over $400. Thanks Smile!Racheal, Murrumba Downs, qld
I thought it must be to good to be true, when my friends recommended Smile.com.au. I didn’t think it could be as good as it sounded –but it was!Natalie, Erskenville, nsw
I was surprised how easy it was to join Smile.com.au. I made an appointment and started benefiting straight away. Smile has saved me $700.Georgie, Melbourne, vic